Why the Last Impression Is the First Priority for Revenue

Many hospitals and health systems are working hard to create a positive clinical experience for patients—offering proactive service estimates, improving bedside manner, and providing online patient resources to name just a few. We’ve even heard of patients being greeted by crews of coordinated staff members like they’re shopping at the Gap. In fact, it’s common […]

Why Healthcare Needs to Adapt to Consumer Expectations

Consumers know that we live in a world that’s subject to change. Take home repairs for example. Everyone who owns a home understands that one repair often and unfortunately leads to another. You get your furnace serviced for $75 and find that a $500 part needs to be replaced. The hassles of bids, estimates and […]

Bad Debt Doesn’t Have to Get Worse for Health Systems

If providers are able to adapt to a different collections model Even with current “best practices,” health systems collect less than 35% of patient financial liabilities. Trends in the healthcare industry have shifted greater financial liability onto the patient. The ACA and rising prevalence of high-deductible plans have increased patient copayments by 34%. As patients are […]