Technology that redefines customer service for health systems

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The best tools, processes and practices for modern health systems and their patients

Sirono solves the biggest challenges in today’s revenue cycle—the shift from a predominantly B2B model built to transact with insurers, to a consumer-driven model necessitated by the industry shift towards rising patient financial obligations.

Future-proof architecture with instant updates and endless customizations

Sirono is cloud-based and built on Salesforce, the world’s leading customer service platform. This eliminates the compatibility and upgrading issues that keep legacy systems from growing alongside consumer expectations. New customer service features are easily added to keep up with trends in consumer communications and billing.

Patient Financial Portal

Making it easy for patients to pay

Deciphering healthcare services should not feel like doing your taxes. Yet 33% of patients find healthcare billing so frustrating that they give up and don’t pay. Consumers want to review accounts and make payments in a transparent and simple way, just like they’ve become accustomed to with services like Mint.com or Amazon.

Sirono’s Patient Financial Portal brings an entire family’s obligations into one place and enables guarantors to view, update and take action on nearly every aspect of their family’s account. Patients can get assistance however they like, including phone, text, email and live chat, and best of all—their bottom line is always as clear as day.

Sirono’s patient portal empowers patients while easing staff workloads.

Patient Financial Portal
Making it easy for patients to pay

Deciphering healthcare services should not feel like doing your taxes. Yet 66% of patients find healthcare billing so frustrating that they give up and don’t pay. Consumers want to review accounts and make payments in a transparent and simple way, just like they’ve become accustomed to with services like Mint.com or Amazon.

Sirono’s Patient Financial Portal brings an entire family’s obligations into one place and enables guarantors to view, update and take action on nearly every aspect of their family’s account. Patients can get assistance however they like, including phone, text, email and live chat, and best of all—their bottom line is always as clear as day.

Sirono’s patient portal empowers patients while easing staff workloads.

Patient Receivables Suite

Providing high-quality customer service at any scale

Health information systems like Epic are designed to manage a hospital’s data and workflow, not the customer service needs of patients who can number in the millions. Accessing a single patient’s financial data and records often requires research across multiple screens.

Sirono’s Patient Receivables Suite gathers, organizes and augments a patient’s financial data throughout health information systems and displays it on one simple screen. Communication tools and workflow automation features allow agents to offer limitless numbers of patients a personal and highly professional financial experience.

Sirono’s Patient Receivables Suite makes revenue cycle management patient-centric.

Patient Receivables Suite
Providing high-quality customer service at any scale

Health information systems like Epic are designed to manage a hospital’s data and workflow, not the customer service needs of patients who can number in thousands. Accessing a single patient’s financial data and records often requires research across multiple screens.

Sirono’s Patient Receivables Suite gathers, organizes and augments a patient’s financial data throughout health information systems and displays it on one simple screen. Communication tools and workflow automation features allow agents to offer limitless numbers of patients a personal and highly professional financial experience.

Sirono’s Patient Receivables Suite makes revenue cycle management patient-centric.

Analytics Suite

Providing data analysis with real ROI

Health systems invest heavily in improving financial performance, increasing patient satisfaction, and optimizing staff productivity. But it’s notoriously difficult to measure the success of single initiatives and understand how one affects another. Healthcare organizations need analytics that drive results, not pretty status reports.

Sirono’s Analytics Suite inspects every element of patient accounts. Collection activities, patient behaviors and staff performance KPIs contain the insights required to improve patient satisfaction, payment yield, and organizational efficiency. Sirono’s fully customizable and highly interactive dashboards provide complete control over every reporting variable to highlight the best path to strategic goals.

Sirono’s Analytics Suite delivers intelligence that drives results.

Analytics Suite
Providing data analysis with real ROI

Health systems invest heavily in improving financial performance, increasing patient satisfaction, and optimizing staff productivity. But it’s notoriously difficult to measure the success of single initiatives and understand how one affects another. Healthcare organizations need metrics that drive results, not pretty status reports.

Sirono’s Analytics Suite inspects every element of patient accounts. Collection activities, patient behaviors and staff performance KPIs contain the raw information to improve patient satisfaction, payment yield, and organizational efficiency. Sirono’s fully customizable and highly interactive dashboards provide complete control over every reporting variable to highlight the best path to strategic goals.

Sirono’s Analytics Suite delivers intelligence that drives results.

Two in three patients don't pay their bill"

2 in 3 patients do not pay their bills in full. Let’s solve that problem.

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