Generated by All in One SEO v5.0.1.1, this is an llms.txt file, used by LLMs to index the site. # Sirono Increase payment yield ## Sitemaps - [XML Sitemap](https://www.sirono.com/sitemap.xml): Contains all public & indexable URLs for this website. ## Posts - [Support for Remote Work When You Need It Most](https://www.sirono.com/support-for-remote-work-when-you-need-it-most/) - To everyone who works in healthcare, we sincerely hope that you and your family are safe and healthy. Being on the front lines, we’d also like to thank you and your organization for all you're doing to get us through this pandemic. Patients have always depended on their healthcare providers to be a steady stream - [What Sirono’s Financial Health App Means for Communications and Revenue](https://www.sirono.com/what-sironos-financial-health-app-means-for-communications-and-revenue/) - For many of our customers, communications are the key to stronger collections and higher patient satisfaction. The new Sirono Financial Health App unifies collections across departments and makes it easy for all representatives—not just financial service reps—to take payments, deposits, and much more. - [Financial challenges? 2017 survey says don’t overlook patient billing](https://www.sirono.com/financial-challenges-2017-says-dont-overlook-patient-billing/) - Recently, the American College of Healthcare Executives released a survey of more than 1,000 hospital CEOs about their biggest concerns in 2017. The number one issue proved to be the same as it has been since 2015’s survey: financial challenges. Unsurprisingly, rising operating costs, uncollected revenue for services rendered, and intense competition are at the - [How the Payment Process Impacts HCAHPS scores](https://www.sirono.com/how-the-payment-process-impacts-hcahps-scores/) - Have you ever had a great clinical experience in a hospital or clinic, then have that feeling soured by a horrible billing process? Healthcare organizations go to every length to ensure you're comfortable, informed, and attended to while you're in their care. But, they fall short by ignoring customer service once you've left their facility. - [It’s True, Customer Service Is Critical in Healthcare](https://www.sirono.com/its-true-customer-service-is-critical-in-healthcare/) - "It is so much easier to be nice, to be respectful, to put yourself in your customers' shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship." Mark Cuban, Entrepreneur, Shark Tank regular, and Owner of the Dallas - [The Three Most Important Lessons from Next Generation Patient Experience](https://www.sirono.com/the-three-most-important-lessons-from-next-generation-patient-experience/) - From November 29-30 of 2017, the nation’s leading patient experience professionals met at NGPX (Next Generation Patient Experience) in San Diego, California, to discover the future of patient-centered healthcare in the United States. We were active presenters and participants at the conference, and were thrilled to share our ideas and learn from other experts in - [How Amazon.com Has Changed Your Patient’s Expectations](https://www.sirono.com/how-amazon-com-has-changed-your-patients-expectations/) - Patient satisfaction has become an important consideration in healthcare, and providers have responded with a number of clinical initiatives, some at considerable cost. Yet, according to many online reviews, and in light of rising non-payment rates across the industry, today’s patients still aren’t satisfied. So why aren’t these initiatives enough? It’s because today’s patient is - [Why Healthcare Needs to Adapt to Consumer Expectations](https://www.sirono.com/why-healthcare-needs-to-adapt-to-consumer-expectations/) - Consumers know that we live in a world that’s subject to change. Take home repairs for example. Everyone who owns a home understands that one repair often and unfortunately leads to another. You get your furnace serviced for $75 and find that a $500 part needs to be replaced. The hassles of bids, estimates and - [Bad Debt Doesn't Have to Get Worse for Health Systems](https://www.sirono.com/bad-debt-doesnt-have-to-get-worse-for-health-systems/) - If providers are able to adapt to a different collections model Even with current “best practices,” health systems collect less than 35% of patient financial liabilities. Trends in the healthcare industry have shifted greater financial liability onto the patient. The ACA and rising prevalence of high-deductible plans have increased patient copayments by 34%. As patients are - [Why the Last Impression Is the First Priority for Revenue](https://www.sirono.com/why-the-last-impression-is-the-first-priority-for-revenue/) - Many hospitals and health systems are working hard to create a positive clinical experience for patients—offering proactive service estimates, improving bedside manner, and providing online patient resources to name just a few. We’ve even heard of patients being greeted by crews of coordinated staff members like they’re shopping at the Gap. In fact, it’s common ## Pages - [Home](https://www.sirono.com/) - Sirono provides technology solutions to free your Patient Financial Service team's productivity & at the same time increases patient satisfaction for higher payment yield. - [Technology](https://www.sirono.com/technology/) - Technology that redefines customer service for health care systems. The best tools, processes, and practices for modern health systems and their products. - [Home Page 4.27](https://www.sirono.com/home-page-4-27/) - [Home- January 9, 2019](https://www.sirono.com/home-2/) - [Analytics Suite](https://www.sirono.com/analytics-suite/) - [Financial Health App](https://www.sirono.com/financial-health-app/) - The Sirono Financial Health App provides the financial information and tools for every contact center agent to resolve balances whenever they have a patient on the phone—regardless of their specific role or department. - [Financial Portal](https://www.sirono.com/patient-financial-portal/) - Our Patient Financial Portal is intuitive, informative, and has all the technological features consumers expect from a customer focused online experience. - [Receivables Suite](https://www.sirono.com/patient-receivables-suite/) - Consolidates all patient financial information in one place along with tools and processes for seamless patient communication. - [Resources](https://www.sirono.com/resources/) - Sirono provides technology and service solutions for a new kind of patient financial experience—built to increase patient satisfaction, earn loyalty, and decrease payment defaults. - [About](https://www.sirono.com/about/) - Sirono helps you exceed patient financial service expectations and increase patient payments with easy, future-proof solutions. Request a demo today. - [Request a Demo](https://www.sirono.com/request-a-demo/) - [Contact](https://www.sirono.com/contact/) - Reach out to schedule a live demo, explore implementation with your HIS/PMS, learn more about our technologies, and inquire about our expert services, - [Blog](https://www.sirono.com/blog/) - Patient financial experience is simpler & more satisfying with Sirono. Articles on patient experience, loyalty solutions, and ways to increase patient payments through higher patient satisfaction. - [Improving the Patient Financial Experience Through Intense Consumer Focus](https://www.sirono.com/improving-the-patient-financial-experience-through-intense-customer-focus/) - [Press](https://www.sirono.com/press/) - [Consumer Focus Webinar Video](https://www.sirono.com/consumer-focus-webinar-video/) - [Video](https://www.sirono.com/video/) - [Contact Center Operations Dashboard Video](https://www.sirono.com/contact-center-operations-dashboard-video/) - [Patient Experience Dashboard Video](https://www.sirono.com/patient-experience-dashboard-video/) - [Financial Metrics Dashboard Video](https://www.sirono.com/financial-metrics-dashboard-video/) - [Thank You](https://www.sirono.com/thank-you/) ## Categories - [Uncategorized](https://www.sirono.com/category/uncategorized/)