What Sirono’s Financial Health App Means for Communications and Revenue

Increase capacity to collect by an order of magnitude For many of our customers, communications are the key to stronger collections and higher patient satisfaction. The new Sirono Financial Health App unifies collections across departments and makes it easy for all representatives—not just financial service reps—to take payments, deposits, and much more. The Massive Impact […]

Support for Remote Work When You Need It Most

To everyone who works in healthcare, we sincerely hope that you and your family are safe and healthy. Being on the front lines, we’d also like to thank you and your organization for all you’re doing to get us through this pandemic. Patients have always depended on their healthcare providers to be a steady stream […]

Financial challenges? 2017 survey says don’t overlook patient billing

Recently, the American College of Healthcare Executives released a survey of more than 1,000 hospital CEOs about their biggest concerns in 2017. The number one issue proved to be the same as it has been since 2015’s survey: financial challenges. Unsurprisingly, rising operating costs, uncollected revenue for services rendered, and intense competition are at the […]

How the Payment Process Impacts HCAHPS scores

Have you ever had a great clinical experience in a hospital or clinic, then have that feeling soured by a horrible billing process? Healthcare organizations go to every length to ensure you’re comfortable, informed, and attended to while you’re in their care. But, they fall short by ignoring customer service once you’ve left their facility. […]

It’s True, Customer Service Is Critical in Healthcare

  “It is so much easier to be nice, to be respectful, to put yourself in your customers’ shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.” Mark Cuban, Entrepreneur, Shark Tank regular, and Owner of the Dallas […]

The Three Most Important Lessons from Next Generation Patient Experience

From November 29-30 of 2017, the nation’s leading patient experience professionals met at NGPX (Next Generation Patient Experience) in San Diego, California, to discover the future of patient-centered healthcare in the United States. We were active presenters and participants at the conference, and were thrilled to share our ideas and learn from other experts in […]